Conversations With Don: Ah-Ha Moments at ACT 2012

It doesn’t get much better than ACT 2012. Held in Daytona Beach in September, our Annual Conference and Training (ACT) gathering sparked ideas, conversation and lots of “Ah-ha” moments where things simply clicked. For us, it’s a time to better understand how our clients actually use our software and how we can better fine-tune the product. In turn, the attendees learn all the new things we’ve added throughout the year and discover how others in their position are using the software. Another huge benefit is having our clients explain what enhancements they desire and why these enhancements would help them.

Each year, clients tell me that ACT is the best conference they’ve ever attended. I think that stems from the sharing that’s done throughout the event. Everyone matters. This year we brought all of our programmers, support specialists and implementation specialists to Daytona Beach because we feel it’s important to develop a deep understanding of our client’s needs. We see clients as more than a name on a list; they’re hard-working people using a critical piece of software that helps them get their jobs done more effectively. The relationship that develops between our staff and the attendees energizes us throughout the year and makes us work even harder to get practical features out as quickly as possible.
So now we are hard at work trying to make dreams come true. In the last month we’ve already made a couple big ones become reality (see the Product news). We have lots more to go. That is the beauty of our relationship. The more we provide, the more you desire – and that is just fine with us. We simply have to know what it is you need and how it can help you (and others).

Those that have attended in the past – thank you and we hope to see you again next year in Kansas City (September 9-11, 2013). If you have never attended, please try. I believe that you will be amazed.