Welcome, New Lucity Clients!

It’s been a busy spring at Lucity, and we’re very excited to welcome some new additions to the Lucity family. The City of Redmond, Washington, the “Bicycling Capital of the Northwest,” joined Lucity this spring. The city, located just 16 miles from Seattle, is home to 55,000 people (and Microsoft), and boasts numerous beautiful parks, miles of biking and hiking trails, and the state’s only Velodrome. The Scranton Sewer Authority in Scranton, Pennsylvania joined Lucity this month as well. In 1968 the Authority began to implement plans for a wastewater treatment plant and interceptor sewers. The project was completed in 1970 and provided the first wastewater treatment for Scranton and nearby Dunmore. Today, the Authority is a 20 million gallon a day rated wastewater treatment plant that provides service to over 30,000 customers. Picturesque Chatham, Massachusetts, is a 24 square mile village located at the “elbow” of Cape Cod. Chatham was incorporated in 1712 as a fishing and shipping village, and is now home to 6600 citizens.  Interesting historical fact: Chatham is home to the Chatham Lighthouse, which was established by President Thomas Jefferson in 1808 to protect the ships circling the Cape.  Located in the Mohave Desert is Lake Havasu City, Arizona, home to 53,000 citizens. The city is a destination for many recreational enthusiasts, but it may be best known for its London Bridgethe original 1831 bridge that once spanned the River Thames in London, England until it was dismantled and replaced in 1967. Robert P. McCulloch (the entrepreneur who first purchased the land surrounding the lake in 1958, and then incorporated the city in 1978) purchased the disassembled bridge, and the marked stones were shipped to Lake Havasu City and reassembled in 1971.The London Bridge is one of the most visited tourist attractions in Arizona, often cited as second only to the Grand Canyon.

Welcome to the Lucity Family!

Introducing the New Lucity Support Center!

As you already know, the Lucity Team is always looking for ways to make your job easier. We streamlined our software, helped you move to the web, and are constantly asking for your input in our software’s development direction. And beginning May 29th, we’re making an improvement to our already-awesome software support with the new Lucity Support Center!

We have implemented new help desk software from Zendesk that adds valuable features for our Support Team and our users. Before we get to the details, we want to make sure this transition is as seamless as possible for you. Connecting with our support specialists won’t change – you can still call us at 800.492.2468, send a message to support@lucity.com or submit your ticket online. If you’re a past HelpDesk user, we’ve already created an account for you in the Lucity Support Center. We’ll be moving any open tickets as well, so just create a password and log in to see your tickets. To create your password, click here and enter in the email address you normally use to submit tickets.

Okay…so what’s so great about this new Support Center?

  • We can group users into organizations allowing us to look at inter-related issues within your organization. This will also allow system administrators to view all of the tickets associated with their users.
  • You can add an image directly into the body of a ticket (as opposed to attaching them).
  • The Support Center will feature a screencast recorder. This will allow you and our agents to create and automatically attach videos to tickets.
  • You will be able to add multiple attachments to the same email/ticket response.
  • Zendesk has a clean and easy-to-use mobile version of the Lucity Support Center.
  • Email responses won’t be cluttered with unnecessary info.
  • You’ll have the ability to provide a satisfaction rating to each of your solved tickets.
  • We’ll be working on a searchable knowledge base for you to use as your first line of self-support.
  • Plans are also underway to move everything from our Clients Only site to the Support Center so you’ll only need to visit one site to find all the answers you need.

We’re excited about everything our new Support Center has to offer and look forward to further improving the stellar support we already provide our users. So visit support.lucity.com/helpdesk starting Wednesday, May 29th, and take a look around. Be sure to let us know what you think!

Have You Validated Your Lucity GIS Lately?

(written by Lucity Blog guest Luke Savage, Client Services Consultant)

Have you lost connections to your Lucity GIS?  Why is your data not updating?  What has changed with Lucity data types versus the GIS data types?  Are there any linkage problems between Lucity and the Geodatabase?

Lucity offers a validation tool to check for any problems with the links between Lucity and the Geodatabase.  It is a good practice to check this after each upgrade or migration.  That way, you can ensure your data linkages are correct, data types are compatible and Lucity is configured correctly with the GIS.

In ArcCatalog and within the Geodatabase Configuration Tool, you can validate your GIS data linkages to Lucity.

GIS Validate 1

Right Click on the GIS connection ‘aka Default’ and select Validate Workspace.

GIS Validate 2

If your version isn’t available or the GIS connection parameters have changed, you will receive information about this error.

GIS Validate 3

Suggestions are displayed in light gray, warnings in orange and errors in red.  Errors need to be fixed before proceeding.

You can find more information about Validating in the Lucity online Help.

Lucity Clients in the Spotlight

We love to brag about all you do for your communities. Feel free to send us any news you’d like us to share with our loyal readers!

The City of Columbus, OH is among the 2013 Top 7 Intelligent Communities of the Year named by The Intelligent Community Forum. Columbus is the only US city on the list!

The March issue of Treatment Plant Operator features an article about the City of Boise and their creative us of biosolids as fertilization.

The City of Des Moines is highlighted in the March issue of Municipal Sewer & Water for their successful manhole rehab program.

Long-time Lucity user Jerry Biedenbender, GIS Analyst for Sanitation District No. 1 in Kentucky, wrote an article about managing I/I to comply with consent decrees for the Winter Esri News issue.

Gwinnett County, located in Lawrenceville, GA, was featured in the April issue of Municipal Sewer & Water magazine. The County was showcased for comprehensively using and embracing technology in their asset management.

Ventura Water was honored as a leader in the water reuse and desalination industry during the 2013 WateReuse California Annual Conference in March. They received the “Recycled Water Agency of the Year” award.

Congratulations to you all!