Welcome to the January issue of Looking into Lucity! We hope you’ve all settled into this new year and are off to a great start! We’ve got some exciting things planned and can’t wait to continue sharing them with you here. If you have questions on any of this information, please let us know.
First Look >> Lucity Version 2017
Join Jonathan Semones, Documentation & Support Lead, as he shares highlights of Lucity’s upcoming release. This is a free webinar, but registration is required. The webinar is scheduled for Wednesday, February 22nd at 12:30pm CST. Continue reading
Welcome to the October issue of Looking into Lucity! If you have questions on any of this information, please let us know.
Focus On >> City of Newark Success Story
Those of you who attended ACT16 may have been able to catch a presentation Lindsey Brighton from the City of Newark shared about how their agency makes use of an internal Lucity user group. This can be such a useful plan and we thought it was something worth sharing here. In addition to the video below, there is a conversation thread on our Community Forums that would be a great place to ask for ideas and feedback, as well as to share your thoughts.
>> Watch Video <<
Welcome to the September issue of Looking into Lucity! If you have questions on any of this information, please let us know.
Focus On >> Getting the Most out of the Lucity Support Center
Join Allison Tuttle and Jonathan Semones for a live webinar on Tuesday, October 11th at 1pm CST that will give you a fantastic chance to learn (and ask questions) about the Lucity Support Center. They will give you tips on how to get the most from our self-service tools, and share new features that you may have missed. Continue reading
Earlier this month at our ACT (Annual Conference and Training) we announced that we would soon begin connecting with our users via a new medium – Live Chat! We will be rolling it out to some beta users soon so that we can start getting used to this new method of providing our Lucity family the best support we can. Continue reading
As you, our clients, can attest, at Lucity we love to implement your suggestions for improvements, enhancements and expansion ideas for our product line. We also work to continue to evolve with the ever-changing landscape of technology and the needs of future Lucity clients. Taking all that into account meant we were selling over forty (40!) different products with a single deployment option that made up the suite of Lucity software solutions. As you might imagine, not only does this get tough to administer, it also can get complex to explain to clients and prospects alike.
That said, in order to take us beyond infinity (instead of spiraling towards it at a rapid pace), we have arrived at the decision to greatly consolidate our packaging of the Lucity functionality into a concise product list as well as offer two (2) licensing models and two (2) deployment offerings. Continue reading
If you’ve been a Lucity client for any length of time at all, you know how proud we are of our software support. From our fantastic help guides (thanks to @LucityJonathan) to our crack support team (led by @LucityAli), our devotion to helping you and YOUR team succeed is evident. And we’re always looking for ways to help you along the way, little tools and tricks to get you the answers you need even faster. Continue reading
And so it goes, as with everything, we are changing it up a bit in the Client Services Team and wanted to share our news with you!
- Wow – this team is seeing growth and we aren’t stopping yet! Our stellar sales team continues to knock it out of the park, so much so that we are anticipating a need to bring in additional implementers (someone’s got to implement all of these awesome new members of the Lucity family – enter our fantastic Lucity Implementation Team!). If you know of someone whose technical prowess, organizational and people skills are a force to be reckoned with, please steer them to our job posting at http://www.lucity.com/pages/careersimpspec and have them get in touch.
- We are in the midst of implementing a new Project Management tool here in the implementation team – Mavenlink Project Management software (mavenlink.com). We are going to be rolling this out soon to use for helping us keep our projects on track. This tool will help us with our project plans, schedules and overall project communication internally as well as with you, our clients! Be on the lookout for this should we begin working on an implementation with you in the future.