iOS Release for Lucity 2.0

Today, we published a new release for Lucity 2.0 (2.27) for iPad® and iPhone® and it is now live on the App Store. It includes the following:

  • Adds an option for choosing a category when creating work orders from assets in the map (requires Lucity 2019 or higher)
  • Adds an option for using the old method for creating work orders from Assets in the map if the user does not want to prompt for templates (for Lucity 2019 or higher)
  • Resolves issues with Creating Work Orders from the map in earlier server versions (18r2 and earlier)

Users on Lucity 2018r2 and earlier will continue to use the old method of creating work orders from the map.  The new options for templates and choosing a view are only available for clients on Lucity 2019 and higher.

For clients who do not have default categories configured for all their assets and want their users to be able to continue to create work orders without a template in the map, the option to prompt for a category is now available.

If your users do not like the new changes that prompt for a template when creating a work order from an asset in the map, your users now have the option to use the historic work order creation methodology.  This is configured in Settings on the device.

If you have any suggestions, please feel free to leave a comment below or visit us at Lucity Listens.

Apple, the Apple logo, iPad, iPhone, iPod touch are trademarks of Apple, Inc., registered in the U.S. and other countries.

New Customer Support Portal

As you are aware, Lucity merged with CentralSquare Technologies in December 2018, an exciting event for our company and our valued customers. This partnership provides our customers with access to a broader set of support and service capabilities that exceed previous offerings. 

 As part of our integration strategy, we are excited to announce that we are actively migrating our current customer support portal to CentralSquare’s unified portal, CentralSquare Support Portal.  

Timing 

  • Friday, February 28, 2020 at 7PM CST – The Lucity Support Portal will go offline to begin the transition. 
  • March 2, 2020 – Lucity support will be live inside the CentralSquare Support Portal. 
     

Accessing CentralSquare Support Portal 

  • You will receive new login credentials and access instructions from CentralSquare Support on February 28th. Once transitioned, customers should exclusively create and update cases via the CentralSquare Support portal.  Customers should no longer submit cases via the Lucity Support Portal.  If you do not receive a portal login email by March 2nd please contact Support.  
  • Our support team can be reached via the same phone number which you can find published here: https://support.centralsquare.com/s/contact-us 
  • IMPORTANT: We will continue to monitor emails sent to the old Lucity Support Center until April 1, 2020. 

Training 

To ensure the transition is as seamless as possible, we highly encourage all users to access the eLearning content that will be accessible from the site’s Help Page. Follow the below links to learn more! 

 
Other Resources 

This move will bring the ticketing system, Knowledge Base, Downloads, and Community into the same Support Portal as the other Central Square products.  You can still access the following resources on their existing sites: 

We sincerely appreciate your patience during this period and look forward to constantly improving your customer experience with us. 

iOS Release for Lucity 2.0

Clients on Lucity 2016, Lucity 2016r2, Lucity 2017, Lucity 2017r2, Lucity 2018, Lucity 2018r2, Lucity 2019, Lucity 2019r2, or Lucity 2019r3 can download a new release for Lucity 2.0 for iOS (Version 2.26). This release includes the following:

  • Adds barcode scan button to toolbar in landscape on iPhone
  • Dark mode support
  • Supports getting log files without a mail client
  • Adds support for parent properties on forms
  • Adds support for specifying a template when creating a work order
  • Adds support for prompting for a view when creating a work order
  • Changes the pick addresses and pick point tools to show a callout
  • Changes Map Select Features to show layer names instead of asset type
  • Various bug fixes

If you have any suggestions, please feel free to leave a comment below or visit us at Lucity Listens.

Apple, the Apple logo, iPad, iPhone, iPod touch are trademarks of Apple, Inc., registered in the U.S. and other countries.

Android Release for Lucity 2.0

Clients on Lucity 2016,  Lucity 2016r2, Lucity 2017, Lucity 2017r2, Lucity 2018, Lucity 2018r2, Lucity 2019 or Lucity 2019r2 can download a new release for Lucity 2.0 (Version 2.7 Build 32) for Android. This release provides support for the following:

  • Asset Class Forms (requires Lucity 2019)
  • Date fields in redlining features

If you have any suggestions, please feel free to leave a comment below or visit us at Lucity Listens.

iOS Release for Lucity 2.0

Clients on Lucity 2016,  Lucity 2016r2, Lucity 2017, Lucity 2017r2, Lucity 2018, Lucity 2018r2, Lucity 2019 or Lucity 2019r2 can download a new release for Lucity 2.0 (2.23) for iPad® and iPhone®. This release provides support for the following:

  • Asset Class Forms (requires Lucity 2019)
  • Prevents screen dim while map is active

If you have any suggestions, please feel free to leave a comment below or visit us at Lucity Listens.

Apple, the Apple logo, iPad, iPhone, iPod touch are trademarks of Apple, Inc., registered in the U.S. and other countries.

Important changes coming in 2019r2 when using the Esri® World Geocoding Service

Starting with version 2019r2, ArcGIS Online service credits will be required to perform certain tasks when Esri’s ArcGIS World Geocoding Service has been set as the system default geocoding service within Lucity.

There are many tools, services, and applications provided with Lucity that use a geocoding service.  Some of these tools will take the results of the geocoding service and store them in the Lucity database.  It is this action, saving the results of the ArcGIS World Geocoding Service to the Lucity database, that will start using your ArcGIS Online service credits.

More information on this change including what actions, if any, you should take when preparing for the version 2019r2 upgrade can be found in this knowledge base article.  Please contact a Lucity support representative if you have any questions or concerns related to this change.

Keeping Lucity Mobile Running Smoothly

Mobile technology is changing quickly. Announcements about new phones, new tablets, and new security updates are in the news almost daily. It’s our goal to keep our mobile applications running smoothly and securely. We also work hard to take advantage of the latest changes to the devices operating systems (OS).

We have often heard you ask, “When should we update our mobile devices?” Continue reading