Lucity Support for ArcGIS 10.4.1

A few weeks ago Esri® released ArcGIS 10.4.1.  This newest release was mostly a maintenance and quality improvement release.  We are pleased to announce that Lucity version 2016 fully supports ArcGIS version 10.4.1!  Older versions of Lucity that fall under active maintenance can be upgraded to 10.4.1, but may require some additional steps as outlined in this knowledge base article.  As mentioned in an earlier post, ArcGIS for Server 10.4 is not supported with any Lucity version.  If you were considering the upgrade to 10.4, you should instead upgrade to 10.4.1.

Feel free to contact a Lucity support representative for more details, or refer to the Lucity Support Center for updates to our ArcGIS version support.

ArcGIS 10.4 Support

During the first quarter of 2016 Esri® released its latest version, 10.4, and a few weeks later Lucity released version 2016.  As you are likely aware, Lucity releases two versions a year: one around February the other around August.  Esri has also been releasing a couple versions a year.

Just as with the Lucity software, we have some clients that are ready to upgrade their ArcGIS software the first day it is available, and we have other clients that hold off on upgrading until it is an absolute must.  Needless to say, it can be a bit overwhelming to keep track of which versions of Lucity are compatible with which versions of ArcGIS.  That was until (drum roll please):

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To Infinity & Beyond! (Licensing Changes for Version 2016)

As you, our clients, can attest, at Lucity we love to implement your suggestions for improvements, enhancements and expansion ideas for our product line. We also work to continue to evolve with the ever-changing landscape of technology and the needs of future Lucity clients. Taking all that into account meant we were selling over forty (40!) different products with a single deployment option that made up the suite of Lucity software solutions. As you might imagine, not only does this get tough to administer, it also can get complex to explain to clients and prospects alike.

That said, in order to take us beyond infinity (instead of spiraling towards it at a rapid pace), we have arrived at the decision to greatly consolidate our packaging of the Lucity functionality into a concise product list as well as offer two (2) licensing models and two (2) deployment offerings. Continue reading

Lucity Mobile Android Version 1.8 Service Release

This week we released a service release (Build 20) for the Lucity Mobile Android app for tablets.  It resolves two key issues:

  • Dashboards which included quick lookup plugins configured to go offline failed to take Work Orders and Requests offline
  • Going offline with a secure service fails in certain configurations

The update can be downloaded from the Google Play store from your device. To enable updates automatically, open the Lucity Mobile 1.8 details page on Google Play on the device and check the box that says “Allow automatic updating.”

If you have any suggestions, please feel free to leave a comment below or visit us at Lucity Listens.

New Search Tool for Lucity Support

If you’ve been a Lucity client for any length of time at all, you know how proud we are of our software support. From our fantastic help guides (thanks to @LucityJonathan) to our crack support team (led by @LucityAli), our devotion to helping you and YOUR team succeed is evident. And we’re always looking for ways to help you along the way, little tools and tricks to get you the answers you need even faster. Continue reading

Internet Explorer Support for Lucity

We are planning out new functionality for the upcoming Summer release and the Feb 2016 release.  Our Lucity Web application user interface is getting serious attention by our developers.  Some of the improvements affect support for older IE browsers so we wanted to provide our clients information about what to expect for Internet Explorer support moving forward.

Here are some details of Internet Explorer support for Lucity Web for past, current, and future releases.  This article discusses the Microsoft support policy for Internet Explorer.

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