Lucity 7.40 and 7.30 Service Packs are Now Available

The new service packs for Lucity versions 7.30 and 7.40 are now available.  The Lucity 7.30 SP2 and Lucity 7.40 SP1 patch installers can be downloaded from the Lucity website here.  The full install media is also available for download for these releases here.  For a list of issues resolved in these service packs, please visit the patch installer download page.

We hope you all have a great Thanksgiving!  Here at Lucity we are very grateful to have you as clients.

ArcGIS 10.1 Support

We are happy to announce that Lucity version 7.40 SP0 and Lucity version 7.30 SP2 will be released with support for ArcGIS 10.1.  The Lucity 7.40 release is scheduled for August and the Lucity 7.30 SP2 release will happen sometime after the 7.40 release.

Upgrading to ArcGIS Desktop 10.1

Upgrading the Lucity 7.30 desktop application for ArcGIS Desktop 10.1 requires a couple updated files and the addition of the ArcGIS\bin directory to the System PATH variable on each workstation.  The Lucity 7.30 SP2 service pack will handle these changes automatically or they can be made manually for SP1 clients.  To upgrade now, contact Lucity support for the updated files and instructions.

Upgrading to ArcGIS Server 10.1

The ArcGIS Server upgrade affects the Lucity Web inventory modules and the Lucity Web GIS map applications for Lucity version 7.30.  With the 10.1 release, Esri changed how Server Object Extensions are deployed.  Lucity uses Server Object Extensions for querying metadata about layers as well as pushing attribute only updates from Lucity to the geodatabase.  There are 3 steps necessary to upgrade to ArcGIS 10.1 for Lucity Web 7.30.  Do these steps after upgrading to ArcGIS Server 10.1.

  1. Uninstall the Lucity GIS Server Object Extensions from the ArcServer instance (these will no longer work now that you have upgraded to ArcGIS Server 10.1.)
  2. Download the updated SOE from the Lucity patches site.  The zip file includes the new ArcGIS Server 10.1 SOE as well as instructions for how to install it.
  3. Edit the capabilities of each map service used by Lucity to add the Lucity Metadata or the Lucity edit capability as needed.
  4. Review URLs for map services in the Lucity Administration System Settings and GIS Map Services dialogs to ensure that the url is correct and has the correct case.  (ArcGIS 10.1 is now case sensitive).

Please leave a comment if you have any questions or concerns.

Lucity 7.30 Enhancements: Dashboard and Work Order Grids

The Lucity Version 7.30 release included several enhancements to improve usability of Work Orders from the dashboard and in views as well as an enhancement to make managing dashboards easier for administrators.

Viewing Work Order Information at a glance is now easier due to a change that brings the first asset and the first address into the main work order record.  This allows work order grids to display asset information:

Asset in Work Order Grid

Continue reading

Lucity 7.30 Enhancements: Internal Request Submission Enhancements

Two new features are available in Lucity 7.30 for request submissions from the Lucity Web application.  One feature is the ability to create a Work Order directly from the request submission form.  Another is the ability to automatically populate an employee’s contact information to the requester’s information on the request form.  Continue reading

Lucity 7.30 Enhancements: Subsets on the Web

Subsets are another enhancement to Lucity Web for 7.30.   Subsets are static collections of features.  These collections can be created based on a filter of work orders or inspections, a selection from GIS, or many other sources.  Subsets can be pulled up later for view in GIS, load into a work order, review work history, review inspections, and a multitude of other tools and applications.

In addition to the basic subsets functionality, some new features are available: Continue reading

Lucity 7.30 Enhancements: Request Submittal Form

Lucity made several enhancements for request submissions in the Lucity Citizen Web Portal for the Version 7.30 release.  Some of these enhancements are also applicable for request submissions using the Lucity Web application.  Three key changes are: the ability to control the captcha requirement on a form by form basis, the ability to send additional emails on demand regarding a submitted request, and the ability to disable the submit button to show an informational only message.

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Lucity 7.30 Enhancements: Work Order Default Views

Starting with Lucity 7.30, the default view for Work Orders can be defined on a per group basis.  The default view is used when launching Work Orders from the modules menu, creating Work Orders from assets, launching Work Orders from GIS,  and several other work flows.  Previously, an unlimited number Work Order views could be added to menus, but only one Work Order view could be defined as the default view for all users and groups.

With Lucity 7.30, each group of users can be assigned their own default Work Order view.  Continue reading