Looking Into Lucity >> January Issue

Welcome to the January issue of Looking into Lucity! We hope you’ve all settled into this new year and are off to a great start! We’ve got some exciting things planned and can’t wait to continue sharing them with you here. If you have questions on any of this information, please let us know.

First Look >> Lucity Version 2017

Join Jonathan Semones, Documentation & Support Lead, as he shares highlights of Lucity’s upcoming release. This is a free webinar, but registration is required. The webinar is scheduled for Wednesday, February 22nd at 12:30pm CST. Continue reading

Looking Into Lucity >> November Issue

Welcome to the November issue of Looking into Lucity! If you have questions on any of this information, please let us know.

Focus On >> The Lucity QA Dashboard

We’re excited to share with you our plans for a live webinar in December. We’ve asked longtime Lucity user and Client Advisory Board member Kevin Coons (Sr. Systems Analyst at the City of Wichita, KS) to be our guest presenter. Kevin will explore the QA dashboards that the City of Wichita, KS has set up for Lucity, what type of checks they have put in place and how they use them. We encourage you to submit ideas for QA dashboards/frames and we will go over execution of some of those submitted ideas as well. Continue reading

Looking Into Lucity >> October Issue

Welcome to the October issue of Looking into Lucity! If you have questions on any of this information, please let us know.

Focus On >> City of Newark Success Story

Those of you who attended ACT16 may have been able to catch a presentation Lindsey Brighton from the City of Newark shared about how their agency makes use of an internal Lucity user group. This can be such a useful plan and we thought it was something worth sharing here. In addition to the video below, there is a conversation thread on our Community Forums that would be a great place to ask for ideas and feedback, as well as to share your thoughts.

>> Watch Video <<

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Looking Into Lucity >> September Issue

Welcome to the September issue of Looking into Lucity! If you have questions on any of this information, please let us know.

Focus On >> Getting the Most out of the Lucity Support Center

Join Allison Tuttle and Jonathan Semones for a live webinar on Tuesday, October 11th at 1pm CST that will give you a fantastic chance to learn (and ask questions) about the Lucity Support Center.  They will give you tips on how to get the most from our self-service tools, and share new features that you may have missed. Continue reading

ACT Opening Session Summary

The ACT16 Opening Session ended a bit ago and we wanted to share with ALL of you, not just attendees, some of the great info that was shared. We start every year with a presentation sharing a bit about us as a company, some information about the Lucity software, and details about our client services efforts. Here are some of the highlights: Continue reading

Looking Into Lucity >> June/July Issue

Welcome to the June / July issue of Looking into Lucity! If you have questions on any of this information, please let us know.

What’s New >> Version 2016r2

Join Allison Tuttle and Jonathan Semones for a live webinar on August 16th at 1pm CST that will give you a fantastic chance to learn (and ask questions) about what the 2016r2 release will include. You need to register (it is free to attend) so we can provide you with all the necessary access information. And if you’re unable to attend we’ll share a recording on the Lucity YouTube channel after the event.

Continue reading

Sharpen Your Tools >> Client to Client Interactions

Every year at ACT, Lucity users have the unique opportunity to see how other clients from all over the country use the Lucity software and ask them questions directly.  We recognize how beneficial and important these interactions are, so we work to provide ample opportunities for our users to interact. We have come to rely on and stress the importance of these interactions for so many reasons. As clients get to know each other better, they tend to be more open with their questions during presentations, which makes for much more successful and beneficial presentations – everyone who attends benefits from these questions. As a comfort level between attendees is reached, there is a greater likelihood of honest dialog about best practices with regard to the Lucity software. Continue reading