Lucity 7.30 Enhancements: Notifications Displaying Child Information

One of the most common enhancement requests for email notifications is the ability to include lists of child information from a work order or request on the notification.   For Lucity version 7.30 this is now possible!

The configuration for including child information in a notification is done in the Notification Setup module using  new keywords <#BeginRepeat #> and <#EndRepeat#>.

Here are some examples for how to setup notifications that include child information: Continue reading

Lucity 7.30 Enhancements: Addresses on Notifications

We have more to share on Lucity enhancements for Notifications for 7.30.  This post discusses an option for formatting addresses on a notification.  This is part of a series of posts on Lucity Version 7.30 enhancements.

In previous releases, notifications could contain addresses but depending on how the notification was written, the address might look something like this:

You have a new request assigned at [RQ_ADR_BDG] [RQ_ADR_B2] [RQ_ADR_PT] [RQ_ADR_DIR] [RQ_ADR_STR] [RQ_ADR_TY] [RQ_ADR_SFX] for [RQ_PROB_TY].

Which produces an email that looks like this:

You have a new request assigned at 1000    MAIN ST N for Missing Traffic Sign.

or this:

You have a new request assigned at    HWY 69  E for Missing Traffic Sign.

In 7.30, a new keyword for notifications was added which allows these addresses to be printed without the extra spaces.  The keyword is [ADDRESS: ….] and is applied like this: Continue reading

Lucity 7.30 Enhancements: New Notifications

Continuing on a series of posts covering new enhancements for Lucity 7.30, several new notifications were added for this release:

Fleet Operator Email Notifications

Fleet maintenance managers can now easily notify vehicle operators from the Lucity Fleet or the Lucity Work Order modules.  To use this new notification, create one or more Fleet module notifications.  Send an email for a single vehicle or a collection of vehicles from the Fleet module using the toolkit in the desktop or the web.  The web also supports notifying fleet owners directly from a work order.   Don’t forget to set the fleet operator email in the Fleet module!

Backflow Prevention Email Notifications

One of our clients, Gilbert, Arizona, contacted us about supporting email notifications from the Lucity Backflow Preventer modules.  They were looking for a way to modernize how they send notifications to the owners of the backflow prevention devices in their system.  Continue reading

Lucity 7.30 Enhancements: Email Notifications

Lucity Version 7.30 includes many improvements for email notifications.  This post is part of a series on the new enhancements for Lucity 7.30, and will cover some of the notification enhancements made in the release.

One of the most noticeable changes for notification configuration is the move from the work system to the common system.  This change allows email notifications to be used across the Lucity software suite.  Continue reading